What did Meta do?

TLRD.... Don't mistake Meta for someone who gives a shit

Meta, obfuscation at its best.

You dont understand

- - - Please type your reply above this line - - -

Hi Shaun,

Thanks for contacting Meta.

It looks like you’re contacting us to request more information about a payment for your Meta ads.

You can have a more detailed view of this payment here: https://www.facebook.com/ads/manager/billing/transaction_details/?act=352154699128957&nav_entry_point=lep_184&txid=6072785999499578-12720628&tx_type=3&nav_source=unknown

The charge that you selected is for costs from your recent or active ad campaigns. In this case, you were charged on your monthly bill date for leftover ad costs at the end of your monthly billing period. Here's some information explaining why this charge happened:

When you create Meta ads, you don't pay for them right away. Instead, as they run, you accrue costs that you'll be charged for later. There are 2 ways you'll be charged for these costs:

- Whenever you reach the payment threshold for your ad account
- Automatically on your monthly bill date

Your payment threshold is an amount you can spend on ads before we charge you for them. Whenever your accrued ad costs reach your payment threshold, we'll charge you for that amount. Your monthly bill date is the day you'll be charged for leftover ad costs that don't quite reach your payment threshold.

For more information about your payment threshold and monthly bill date, including instructions on how to check them, you can go to our Meta Business Help Center:

www.facebook.com/business/help/105373712886516

Tyler says helpful things

Thanks for contacting Meta. We appreciate your patience.

This charge is for multiple ad campaigns you successfully ran from July 05 2023 to July 06 2023. The ads that were running during that time are listed in the transaction receipt here:

Ads
- (29.87 USD) [06/30/2023] Promoting XXXXXXXXXXX form created on Fri Jun 30, 2023 1:48pm
- (332.96 USD) New Sales Ad Set - Copy
- (2.88 USD) Post: "xxxxx"

https://www.facebook.com/ads/manager/billing/transaction_details/?act=352154699128957&nav_entry_point=lep_184&txid=6072785999499578-12720628&tx_type=3&nav_source=unknown

You can always visit the Advertiser Help Center to find more information on ads billing:

www.facebook.com/business/help

I hope this information is helpful. Please let me know if you have more billing questions.

Your feedback is important to us and helps us improve our service. We hope you'll let us know how we did by completing a short survey below.

Thanks,

Tyler
Facebook

I'll say it again, the not understanding part

Escalate to Bernard

Hi Shaun,

Thank you for your reply.

We are just as eager as you to solve this issue. I understand how this can impact your funds. In order for us to accurately provide the resolution. We need you to provide the following information.

Please provide us with the following information for each campaign mentioned:

1-
Campaign/Ad Set ID : XXXXXX
Intended Spend : XXXXXX
Intended to start date: XX/XX/XX
Intended to end date: XX/XX/XX
Lifetime or daily budget (please specify): XXXXXX
Ad's actual spend: $ 24,10
Refund request: XXXXXX
Refund Reason: accidental ad creation

2-
Campaign/Ad Set ID : XXXXXX
same as 1)

3-
same as 1)

4-
same as 1)

5-
same as 1)

We can investigate this issue for you when we have this information. Looking forward for your response.

Regards,

Bernard

Bernard asks, Bernard gets

Dear John
We don't give a fuck

| |
> | |
> |
> | Hi Shaun,
>
>After careful review, I’ve determined that we’re unable to take further action regarding this matter.
>
>Thanks,

Dear John
We don't give a fuck, but with a formal letterhead

or when they use unable for unwilling

they cant see your credit card....but lets ignore the part about using at will

A very boring list of 19 emails from Facebook about he hack, telling me how i changed my address from Texas to Boca Raton or Ho Chi Min city in 2 hours, which seems like a massive clue that hacking is going down, but hey that's just me.

Seamless theft, disappears without a trace, almost.

The perfect crime does not exist, but this is close, sneak in unguarded, grab the goods, vanish into the night, and at daybreak the unwilling or unable are nowhere to be seen, and neither are the stolen good, leaving only the good owner with empty hands, and no resolution.
Honestly, its ingenious.

They know they have time

Third, the hacker knows that getting your site back from Facebook is a long and painful process, so they have time to get the real work done, stealing your money.

They run ads with their own products, with massive day rate limits

Fourth, they run ad campaigns with their own products, to hundreds of millions of people, at rates hundreds of times higher than you normally do, and sell products using your credit card.